Privacy Policy
Effective Date: July 1, 2024
SilverCloud Privacy Policy
At SilverCloud, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Kenya Data Protection Act, 2019.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information:
- Name
- Email address
- Phone number
- Postal address
- Payment information
- Any other information you provide directly to us
1.2 Non-Personal Information:
- Browser type
- Operating system
- IP address
- Device information
- Website usage data (e.g., pages visited, links clicked)
2. How We Use Your Information
We use your information for the following purposes:
- To provide, operate, and maintain our services
- To process transactions and send related information, including purchase confirmations and invoices
- To respond to your comments, questions, and requests, and provide customer service
- To send you technical notices, updates, security alerts, and support and administrative messages
- To communicate with you about products, services, offers, promotions, and events offered by SilverCloud and others
- To monitor and analyze trends, usage, and activities in connection with our services
- To personalize and improve the services and provide advertisements, content, or features that match user profiles or interests
3. Sharing Your Information
We may share your information with third parties in the following circumstances:
- With service providers who need access to such information to carry out work on our behalf
- With business partners who offer products or services jointly with us
- In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of SilverCloud or others
- With your consent or at your direction
4. Data Security
We take reasonable measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, please be aware that no method of transmitting information over the Internet or storing information is completely secure.
5. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data
- Object to the processing of your personal data
- Request the transfer of your personal data to another party
To exercise any of these rights, please contact us at [insert contact information].
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the effective date at the top of this policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification).
